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General Questions

How can I stay up to date on news regarding Fanm a Fanm?

We love posting new information about our artisan partners and the new products they create. Follow us on social media via Twitter, Facebook, and Instagram. You can also subscribe to our E-Newsletter on the bottom of our site.

Are you hiring?

Fanm a Fanm is always looking for help, however we do not have any paid opportunities at the moment.

Shipping Questions

Can I cancel or modify my order before it ships?

Please contact us at concierge@fanmafanm.com as soon as possible if you would like to make changes to your order. We will work with you to customize your order but make no guarantees, and added costs may apply.

How does express shipping work?

If you would like to know your options for expedited shipping please contact Fanm a Fanm at concierge@fanmafanm.com for estimates. We can provide estimates through USPS or FedEx for guaranteed delivery. Options include next day delivery, 2 days or 3 days guaranteed.

What are your international shipping rates?

We are excited to work with USPS Priority Mail and USPS First-Class Mail International for all international shipping needs. Please note international shipping rates are calculated at checkout. Additional charges, duties, and fees may be due upon receipt of the package. Please visit our Shipping page for more information.

Ordering, Payment and Discounts

How do I sure my gift card, promotional card or discount code?

When applying a gift card or discount code of any kind make sure to use the exact spelling and punctuation. Please make sure that before you complete your order that you verify if your discount was applied to your total purchase. This code will not be able to be applied at a later time. In addition, multiple discount codes will not be able to be applied to your order.

Returns, Exchanges, Cancellations & Refunds

What is your return policy?

We guarantee the quality and individuality of all our fair trade products. As a result of the handcrafted nature of our products, many items will vary slightly in color and/or size. If you are not completely satisfied with your purchase, you may return it within 30 days by contacting our customer care team at uor concierge@fanmafanm.com. Refunds can only be made within 60 days of purchase. Please note that shipping costs are non-refundable.

If I mail in my return, when will I get my refund?

Fanm a Fanm can refund a return, upon request, within 60 days of purchase. Please allow up to 2 weeks for us to receive your returned item(s) and process your request. Refunds will be issued in the original form of payment for the cost of the product plus taxes. If the item was a gift, we will issue store credit for the return in the form of a gift card.

How long is the return policy for items that are damaged?

Damaged or defective items should be reported to us within 10 business days of receiving of the package (concierge@fanmafanm.com ) Do not ship damaged products back to us unless requested to do so. A refund will be issued to your original form of payment or you will be shipped a replacement item as soon as possible.

What do I do if the wrong item is shipped to ?

We are so sorry that you did not receive the item you ordered. We want to make sure that you get the item you want, so please contact our Customer Care Team at concierge@fanmafanm.com for details on how we can help you.

How do I exchange an item?

Merchandise exchanges will be handled as a return and reorder. Please follow the steps listed under returns and then log back onto our website to purchase items under a new transaction. If you have any questions regarding this process, please do not hesitate to call our customer care team at concierge@fanmafanm.com.

STILL HAVE ANY QUESTIONS?

  hello@fanmafanm.com